Your testers should have had more information

I just wanted to give you some constructive feedback on this. Whilst your findings in most cases seemed to be fair I did just want to make you aware of the following points.

There is an optional battery back up for the EasyGate GSM unit, this is called EnergyBank and is available as an optional extra from Wavelink Communications Ltd. The EntryCom unit comes in many other options not just the one we supplied you with. They include with and without a keypad and multiple button units if required.

The unit can connect also via an extension port on a telephone system but you failed to mention this. This is also a very popular way of connecting the unit especially in corporate premises.

The EntryCom unit when using the GSM option in particular can have an optional message played to the visiting party e.g. " We will be with you shortly, please wait". This, in particular, ensures that the person visiting the premises is aware they have pressed the button and something is happening. The time taken to connect the call is dependent on the type of network Sim in the unit and the number being dialled, e.g. a landline will be typically quicker than a mobile, approx seven seconds, or calling from an O2 Sim in the EasyGate unit to an O2 number will also be quicker as the call doesn't have to cross another network infrastructure - so your findings aren't typically ours. In fact we tested this in the office yesterday to replicate the 17 seconds (found by Security Installer's testers) and the maximum we could get was ten seconds.

We take on board your criticism about the manuals, hence for quick programming we now include a quick install guide and the manuals are being rewritten to replicate better English - other than the Czech interpretation of English.

Wavelink's policy is always to have technical support cover in the office, however on the day you called I am not sure what could have happened, e.g. the Tech guys may have been on the phone, it may have been lunchtime etc, and to answer queries first time every time is our objective but it does depend on workload at that time. However Wavelink do have a fault log or FAQ online which can answer most queries or log faults or issues for a call back, so we are trying to deliver a good service.

Don't take the above as a gripe but I think maybe you could have been armed with more information relating to the product review and we can only send so much to you so it would have been good to talk to you before print so we could fill in the missing gaps. Once again thanks for your review and I feel, whilst it was a relatively good one, it could have been better with you gleaning a bit more information from us.

Justin Blaine, Sales & Marketing Director, Wavelink Communications Ltd.