Success breeds success: ultraframe sole supplier has the keys to success

Conservatory, window and door specialist Global Windows Ltd, has opened its fourth show site after another hugely successful year. Claiming to be the largest window company in Sheffield, Global has a lot to celebrate: 2004 saw it join the Ultraframe Registered Conservatory Installers’ Scheme, collect a Sheffield Business Award for outstanding customer service, and achieve 96 per cent customer satisfaction in a survey by the Independent Warranty Association.

Russell Hulme, Managing Director of Global Windows, explained: ‘Everyone at Global knows we strive to stand out from our competitors by delivering the best possible customer service, so it is particularly rewarding to have gained independent recognition of this on numerous occasions in the last year.’

He continued: ‘Joining the Ultraframe Registered Conservatory Installers’ Scheme is an important accreditation for us. It demonstrates that we have passed the scheme’s thorough vetting process and reassures homeowners we are a responsible company, committed to delivering high standards of workmanship. It gives our company name the technical backing of the industry leader in conservatory roofing systems, and means our fitters attend annual technical and product training at the Ultraframe School of Excellence. It also shows that we provide potential conservatory buyers with the correct advice and information regarding building regulations and other important legislative influences, which could have an impact on the value of their property.’

As well as giving homeowners complete confidence, Global anticipates further business benefits with increased customer leads generated through the scheme from Ultraframe’s consumer marketing campaigns.

Business Award

In 2004 Global also achieved success in becoming the first window company to collect a Sheffield Chamber of Commerce Business Award. It was judged against hundreds of businesses from South Yorkshire and awarded Highly Commended for its efforts to ensure total customer satisfaction. Judges were impressed with Global’s professional and honest approach to sales and their committed after sales service, including a regular newsletter, ‘The Globe’, designed to keep customers informed of product developments, industry regulations and maintenance issues.

Finally, Global had the added bonus of achieving 96% in a customer satisfaction assessment by the Independent Warranty Association.

Congratulating Global on its successes, Linda Doughty, Marketing Director at Ultraframe, said: ‘Staff at Global should feel very proud of themselves. They have achieved remarkable results in terms of customer service and satisfaction which is why Global is exactly the type of company that Ultraframe is only too pleased to partner. In the past year Global has invested in highly skilled fitting teams and sales support staff, and the awards they have received recently are a direct result of their commitment to customer service and quality.’

Ultraframe sole supplier

Russell Hulme commented: ‘Being sole suppliers of Ultraframe conservatory roofing systems is a crucial factor in our success. They have an unrivalled reputation in the industry for outstanding design and technological advancement which guarantees our ability to offer customers the very latest high performance conservatory roofs. Delivering a product of high quality is a business principle that fits perfectly with our philosophy of excellence in customer service.’

The new show site based at Birley Moor Garden Centre near Mosborough, Sheffield, is an example of Global’s determination to invest and build on its current success. Six stunning conservatories featuring Ultraframe roofing systems are on display at the centre.

Russell Hulme said: ‘We believe that the best way to present conservatories is in their ‘natural’ environment within real light conditions so visitors can really see how a conservatory can enhance their home. This is why garden centres are ideal. Like our other show sites, our new conservatory and window village shows off our wide product range in an attractive, outdoor setting. We are looking forward to welcoming new customers from the south of Sheffield and north Derbyshire to this excellent site over the coming months.’