PVC-U profile bending company and specialist shaped frame manufacturer Radius Plastics is announcing a huge increase in its customer base as word spreads about how the company has brought the niche sector into the 21st Century. Radius says that almost 200 new customers joined the company’s ranks during 2004, providing it with a customer base of more than 1,250 regular accounts, a figure that is expected to continue to grow during 2005.

Radius Plastics, following a series of investments in the company’s manufacturing and administrative infrastructure, and intensive training programmes for staff, is now able to offer specialist frame production on a two week order-to-delivery schedule that is in line with the service offered by many conventional trade frame makers.

Other innovations that have further speeded up service include computer-calculated glass size calculations for arch tops, circular and angle frames, with data e-mailed or faxed back to the customer usually within 48 hours of receipt of order.

‘Radius Plastics has proved that it is possible to offer high quality products and service for specialist frame manufacture in line with modern industry expectations,’ says company spokesman Mike Crewdson. ‘For too long installers have had to apologise to their customers because they have been let down again by their supplier of curved frames.

‘Radius customers are able to schedule their work accurately, maintain customer satisfaction levels and improve cash flow as installation delays caused by a couple of arch-top windows are a thing of the past.’

Source

Glass Age