Chris Ottaway continues the series on the principles of management standard ISO 9001: 2000, outlining further ways it can benefit you.

Factfile

  • Each stage in a management system must be identified and understood before they can be interrelated for efficiency
  • By documenting goals and measuring performance, continual improvements can be made, leading to cost savings
  • All decisions made to run a system must be based on the logical analysis of data
  • Improving supplier relationships can lead to increases in quality, reliability and consistency

Source

Electrical and Mechanical Contractor

Postscript

Chris Ottaway manages the ECA's free management systems helpline for members (tel: 01277 363653). He is md of Ottaway & Associates.