Not that gallant

Far be it from me to decry the good work being done by John McHale, the chief executive of Knowsley Housing Trust (HT 18 June, page 23). However I have photographic evidence that his chivalry, reported in Social Animal, was extended to a male resident of Knowsley, not easily confused with a "damsel in distress".

On a more serious note, his day back "on the tools" is part of a wider programme to bring senior staff into direct contact with our residents. Although we aim for excellent customer service with courtesy, we have not made gallantry compulsory (yet).