Persimmon extends customer retention period to a week

By Hamish Champ2019-07-05T05:00:00

Buyers had originally been offered a day to locate faults in their new homes

Persimmon has announced it will extend the length of time customers can check for faults in their new homes to the first week of occupation.

Following a barrage of complaints from customers about the quality of their new homes the housebuilder announced in March it would offer buyers the chance to hold back 1.5% of the purchase price of their new home until faults identified on the day they moved in had been rectified.

The scheme had been due to start this month but in a trading update published today the group said it would extend this from a day to the first week of occupation.

…

Already registered? Login here

To continue enjoying Building.co.uk, sign up for free guest access

Existing subscriber? LOGIN

Stay at the forefront of thought leadership with news and analysis from award-winning journalists. Enjoy company features, CEO interviews, architectural reviews, technical project know-how and the latest innovations.

Limited access to building.co.uk
Breaking industry news as it happens
Breaking, daily and weekly e-newsletters

Get your free guest access SIGN UP TODAY

Subscribe now for unlimited access

Subscribe to Building today and you will benefit from:

Unlimited access to all stories including expert analysis and comment from industry leaders
Our league tables, cost models and economics data
Our online archive of over 10,000 articles
Building magazine digital editions
Building magazine print editions
Printed/digital supplements

Subscribe now for unlimited access.

View our subscription options and join our community