BAA is asking the Civial Aviation Authority to suspend Heathrow's normal service obligations after T5 opening

BAA has been forced to ask the Civil Aviation Authority to suspend Heathrow’s normal service quality obligations for several months after the opening of T5 due to delays on the M&E work.

BA is reported to have criticised the level of service which will be available when T5 opens in March due to the delays, first revealed by Building in October.

Reports out over the weekend say that even when the Terminal is fully complete, passengers at 45% of the boarding gates will not be able to walk straight on to their aircraft but will have to be bussed out.

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