Housebuilders must belong to New Homes Ombudsman, parliamentarians say

By Jordan Marshall2018-06-26T14:32:00

Report comes after more consumer complaints about new-build quality

A cross-party group of parliamentarians has set out proposals for a New Homes Ombudsman to help provide better redress for dissatisfied homebuyers.

In its report, published today, the All-Party Parliamentary Group for Excellence in the Built Environment called on government to make it mandatory for all housebuilders to belong to an independent ombudsman scheme.

The report, Better Redress for Homebuyers, said the New Homes Ombudsman should be independent, free to consumers and provide a quick resolution to disputes.

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