Learn to 'soft' sell

2007-02-22T00:00:00

“There is a culture in some IT circles to scorn system users or installers who haven’t read every wretchedly written word in a thick manual before daring to wring a helpline” says Drew Hoggatt.

Do you find some security equipment has so many features it's difficult to find the basic feature you want? It could be because the software has been developed over the years and has become a real mess. Here Drew Hoggatt, MD of Paxton Access says that installers, like modern mechanics, ...

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