OCS Resolution Security is IMPLEMENTING THE NHS SECURITY Management Service strategy throughout Rotherham General Hospital NHS Trust. The strategy means that all staff coming into contact with patients or members of the public will have to undergo conflict resolution training by March 2008.

The one-day course includes explanations on how body language can cause breakdowns in communication, and how other methods of communication may create barriers and cause conflict.

Training will be delivered by OCS manager Cliff Morrison.

Source

SMT