Views from across the board ...

John Fingleton, chief executive, Office of Fair Trading

“Consumers are entitled to a good standard of service – whether it is from a plumber, an electrician or a builder. We believe that the TrustMark scheme ensures that consumers can be confident of the service they receive, and that they will be dealing with a reputable firm and not falling victim to a rogue trader.”

Graham Bowler, Certification Manager, AJA Registrars

“As an independent UKAS-accredited assessment body specialising in certification, AJA sees TrustMark as an excellent means of providing consumers with a single, assured mark that reduces the confusion of trying to decide on the best tradesmen to work on their homes.”

Yasmin Chopin, director, BWPDA

“The British Wood Preserving and Damp-proofing Association is pleased to be associated with the development of TrustMark and, as a founder member of the TrustMark forum, to be one of the first to become a licensed scheme operator.”

Edwina Hart, minister for social justice and regeneration, the Welsh Assembly

“I am pleased to see the launch of TrustMark in England and Wales, which will be greatly welcomed by consumers. Householders will be given access to a government-backed scheme that will ensure trust and confidence when employing tradespeople to work in their homes.”

Malcolm Bassett, principal policy researcher, Which?

“It’s notoriously difficult to find reliable tradespeople and Trustmark could make a real difference. By choosing a TrustMark trader, consumers know they’ll get someone who’s qualified, whose work has been assessed and who will be investigated by an independent complaint system should anything go wrong.”

Ian Chisholm, deputy chief executive, GGF

‘‘We are very pleased that the Glass and Glazing Federation’s work on consumer support is recognised in this new scheme to give consumers an easy route to finding a reputable tradesperson.’’

Carol Brady, Consumer Direct

“TrustMark complements our service providing practical consumer advice on how to find a reputable firm or tradesperson and resolving a dispute if things go wrong.”

Topics

TrustMark May 2006