Interview with John Lewis' head of construction: Shopping in the dark

By Emily Wright2012-06-01T00:00:00

Source: Emli Bendixen

The rise of online shopping has made it impossible to predict customer behaviour, says John Lewis’ head of construction Tony Jacob. But what he does know is that the future will involve further expansion across the UK, with more distribution hubs, call centres and ‘dark stores’. He explains all to ...

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