The UK's largest provider of employment opportunities for the disabled, Remploy, has won a contract to monitor the newly upgraded CCTV network covering the town centres of Hereford, Leominster and Ross-on-Wye.
The company provides a team of six CCTV operators made up of disabled staff. They operate a pro-active monitoring service throughout the day and into the early hours of the morning. A carefully designed system of shifts, significantly different from those used by the rest of the security industry, helps Remploy CCTV operators remain fresh and alert.

The new Herefordshire control room was opened by Fiona Bruce from BBC Television. She said it was 'great' that Remploy had secured the contract. "Disabled people have much more to offer than they are given credit for. Often they are simply prevented from doing so by things like travel arrangements."

Dave Hollingworth, who manages the Herefordshire centre in partnership with the Herefordshire council and West Mercia police, said: "So far the operation has run smoothly and we have been dealing with about 200 incidents a month."

Tom Smith, manager of Remploy's CCTV services nationwide, said: "We believe that proactive monitoring by well-trained staff working sensible shift patterns is the key ingredient for effective CCTV operations. We are talking to a growing number of local authorities and police forces about providing them not just with excellent monitoring personnel, but also with a comprehensive package of management services, which means that we run the operation for them.

"Monitoring CCTV systems is an obvious opportunity for people with a physical disability and Remploy's employees are winning a growing reputation for their ability in this field."

Remploy staff currently monitor operations in over 40 towns and cities. In the past year, the company has won new contracts with councils covering more than 15 towns and cities.