For me, the top Building summer read that got me thinking is Joey Gardiner’s article entitled “What clients want”.

There has been much made recently of steeply rising costs as the commercial construction market bounces back, but what was interesting in a world that contractors can afford to be a lot pickier about the jobs they take was the growing emphasis on relationships and aligning like-minded attitudes.

Setting aside for one second the economic factors that have induced this shift, for us this is a significant and welcome theme. It is only through close relationships and rigorous engagement that real change can be driven in all areas of innovation and best practice, most prominently in sustainability advances.

Sharing of information and uniting attitudes are all key to our own procurement process and we see this as an important part of future success, whether that be working with people we can trust so that we can deliver the building at the right price or so as to ensure that performance in use matches design expectations.

Debbie Hobbs is head of sustainability at Legal & General Property

What clients want

A resurgent commercial market means contractors now more able to pick and choose their projects. But this is making clients keener than ever to develop relationships, build a team and engage earlier with specialists

Orignally published 20 June 2014 | By Joey Gardiner

The rebounding commercial market is transforming the entire dynamic in construction activity in a sector, which accounts for a huge slug of total output. Where for years contractors have been looking to win scarce work by bidding furiously at ever tighter margins, increasingly they are now taking a very different view of the risk they are willing to take on jobs. As Steve McGuckin, UK managing director at consultant Turner & Townsend, said last week: “The confidence in London is now so strong that contractors are able to pick and choose their projects. The days of builders bidding for every sniff of work are gone. Tender prices are still competitive, but with input costs starting to creep up this may not last forever.”

Given the shifting sands, we asked four top commercial clients for their view on four key questions about how they plan to work with their suppliers in this new reality in order to navigate this new reality.

How do you procure construction work?

Most clients appear to be sticking with fixed-price contracts, at least for current tender processes, but the wording of contracts is changing to reflect the power shift happening in the market. Helical Bar director Matthew Bonning-Snook says: “We always want to do fixed-cost work because you know exactly what you are going in for. [But] contractors are being a bit more picky about jobs. There’s less risk transfer [to contractors] now that things are getting hotter.”

We look at the attitudes of the people, both at chief executive and site level. We want people to have honesty, integrity and enthusiasm

Tony Giddings, Argent

The terms of engagement are also changing, with GPE’s head of projects James Pellatt saying the firm has shifted to two-stage tendering and is even negotiating some packages of work in order to get the right suppliers. There is also an emphasis on partnering in order to retain availability of contractors. Argent partner Tony Giddings says: “We still prefer to use design and build as a form of contract, and we still believe very much in partnering with a limited number of main contractors and in bringing the supply chain in as early as is sensible. We want to create teams of consultants that we work with time and time again. Relationships are hugely important to us.

Construction management, where the price risk is retained entirely by the client and which was therefore anathema to many during the recession, is also making a return. Stanhope’s head of development management Paul Lewis says: “On larger schemes, construction management has [until recently] been quite unfashionable in the market place but there seems to be a change of view: even the largest and most risk-averse companies seem to be using CM as an option for procurement.”

What are your priorities when selecting contractors?

Above all, relevant experience and the strength of the team is the main priority. Bonning-Snook says: “It’s who you have got on the team and if they have experience on similar projects. It’s no use having a team that is used to doing hotels when you are carving up an office building in Shoreditch. You need the right people with the right experience and hopefully a contact at a reasonably high level within the organisation so that if you are having a difficulty you can pick up the phone and rectify it sooner rather than later.”

For clients, having a big pipeline is helpful in this regard. Paul Lewis says: “Trust is very important to us and the strength of the individual teams that they put forward. One project relationships is not the way we work at all.” According to Giddings, attitude is also important. “We look at the attitudes of the people we’re working with, both at chief executive and site level. We want people to have honesty, integrity and enthusiasm,” he says.

For GPE, Pellatt also wants to know about his contractors’ attitude to payment down the supply chain. “We want our main contractors to pay our subcontractors on a back-to-back basis and while that may not be quite possible, we will definitely exclude contractors that have extended payment terms. Increasing payment times increases costs for me because ultimately the trade contractor is going to factor that into their tender. Either way it’s a very cynical ploy.”

Costs are continuing to go up and I don’t see that stopping any time soon. We are very conscious that we need to offset the construction risk by having fixed-price contracts

Matthew Bonning-Snook

Do you see market conditions improving further over the next year, and if so, are you worried about cost implications? Pellatt’s response, which sums up most of the clients, is that he is “concerned, yes, but not worried”. There is undoubtedly an acceptance among clients that prices will rise, but there is also confidence that they will be able to cope with this changing situation. Giddings says the “mass of work going on at the moment” does “put a major strain on costs.” “Contractors and trade contractors can’t keep working for very poor returns,” he says, “and obviously their staff costs and material costs are going up. But that will be balanced out by increasing values, so it’s not all doom and gloom.”

Bonning-Snook says he is trying to tackle the issue by signing contractors up to fixed prices. “Costs are continuing to go up and I don’t see that stopping any time soon. We are very conscious that we need to offset the construction risk by having fixed-price contracts and working with people we can trust so that we can deliver the building at the right price.”

However, the risk for clients now is that contractors and consultants won’t be interested in bidding for work. “I think we’re going to find many contractors turning work away if they think that the procurement is unduly risky for them or unduly time-consuming. Tendering costs a lot of money. If people see too many people on the tender list, they’re not going to bother,” says Giddings.

Pellatt adds: “It is not neccessarily a bad thing because we are coming up from a very low base. Ultimately we need the trade contractors to be around for the long term and start to invest. Materials are less of an issue than labour, which is the greatest risk for costs.”

Does the strengthening market mean you are altering the way you are working with your supply chain, and if so how?

The clients are not planning to make major changes immediately, but many are planning to engage earlier with key contractors, particularly specialists. Giddings says: “It’s more of the same, but obviously we will need to work more closely with the supply chain sometimes and talk to them earlier so we can book them into our programmes. We need to talk to the specialists who can supply both the product and the expertise as early as possible.”

Bonning-Snook says: “It’s good to get the contractor on board early. For key features like cladding, we might even start to engage with the subcontractor before we get the main contractor on board.”

Some are also looking to new suppliers. “Depending on where it is and what sector it’s in, we will need to broaden the supply chain. For instance, as we increase our work in residential and retail, we are looking for expertise in those areas from within our existing supply chain. Where that is not present we will look elsewhere.”