Barrie Diffin is Fulcrum product manager at Wilson James, a logistics firm that has been working on the development of a new delivery management logistics system (through its Fulcrum systems) at London’s Heathrow airport. Diffin says: “It is a major construction site but also a very secure site. We found there were no tools in the market that were able to cope with the pressures that the site undergoes each day.”

 Diffin’s team had to incorporate as many data points as possible into the delivery management system in order to make work at maximum efficiency. The end result was 72% reduction in overtime requirements, which in turn led to hundreds of thousands of pounds in reduced operating costs. 

“The biggest battles you face are with people,” he explains. “You need to convince people that you don’t need three weeks’ of stock on site – three days is usually sufficient. Getting your logistics system in place means that you can arrange deliveries for when you need them.”

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