The building services industry must not be afraid to look back at previous projects, learning from both the positive and the negative, to ensure the future of better buildings, says the new president of the Chartered Institution of Building Services Engineers (CIBSE).

John Armstrong believes that the industry should work towards a better understanding between fellow professionals, urging facilities managers, building operators and designers to use their skills to “complete the circle”. Only by actively seeking to know how buildings are performing, how they are being operated and whether they are meeting user expectations can the industry truly make future buildings better.

“To fully complete the circle, we must as a profession be prepared to judge how buildings have performed in practice, acknowledge where there have been significant successes but also recognise that not all buildings have been perfect and there is considerable room for improvement," said Armstrong.