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Targets the Housing Forum is monitoring
Target	Processes adopted
Stabilise capital scheme	No retention, no clerk of work, consultants by Durkan
Improve predictability	Construction team committed to firm handover
Reduce no of defects	Review number and type of defect
Improve customer* satisfaction	Through predictability and defect targets
Reduce accidents	Long-term projects ensure continuity of main sub-contractors, leading to greater awareness of site risks and less of a learning curve
*Customers are William Sutton Trust and tenants