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Table 1: Monitoring stations
Location Belfast Birmingham Blackburn Bristol Devon Essex
Alarm receiving centre name Group 4 Monitoring Services Ltd ADT Fire & Security Initial Monitoring Arc Monitoring Securi-Guard Yeoman Monitoring Services Ltd
Enquiries telephone no 0870 6011555 0870 6061134 01254 688688 0870 887 1777 (website:www.arcmon.com) 01752 512151 01279 635464
Manager Paddy Downey Jennie Savage Richard Houghton Jonathan Sturley (jws@arcmon.com) Dave Mereweather Ian Brooking
Manager Sales Steve Cooper   Janet Faulkner David McWilliams (djm@arcmon.com) Dave Mereweather Ian Brooking
Coverage Nationwide National UK UK, Eire, Europe National UK
Constructed and Operated to:
BS5979: 1993 Category 1
BS5979: 1993 Category 2
ISO9002 (BS5750)
LPS1020
BS5979 1993 Cat 2
BSEN ISO9002 1994
All
Yes
Yes
Yes
No


ISO9002
BS5979 1993 Cat 2
BSEN 1SO9002
Yes
Yes
Yes
Yes
Approved by NACOSS NACOSS NACOSS N/a NACOSS NACOSS
Private wire No Yes No No No Yes
Dig com All types including Point-ID Yes Yes Yes, online audio SUR-GARD, Contact ID, SIA format Yes
RedCARE Yes, nationwide coverage, DSP Yes Yes No Yes, nationwide coverage, DSP Yes
Alarm verification Audio, visual and sequential Yes Yes Audio,visual, sequential Yes Yes
X25 networking packet switching No Yes No No No Yes
Fire alarms Yes Yes Yes Keyholder response Quality Assured Yes
CCTV transmission reception Adpro VST-10 Yes Yes ADPRO, Tele-Eye, Adder, Ozvision, DVST, Imigix DVST, CM COM, ADPRO, HAWK Qs, TELE-EYE Yes
Community care Scantronic Homelink Yes No Yes Yes Yes
Warden call No No No Yes Yes Yes
Building management systems No Yes Yes Yes No No
Key holding Yes No Yes Yes Securi-Guard Ltd No
Guard response Group 4 Total Security No Yes Yes Securi-Guard Ltd No
Message handling Yes No Yes Yes Yes Yes
Paging Yes No Yes Yes Yes No
Contingency planning Yes Backed by a sister ARC Yes Yes Yes Yes, 2nd ARC
Product recall No No No No No No
Dual signalling Yes Yes Yes No Yes Yes
Global positioning systems Vehicle tracking No No Tardis, Transcom Securicor Datatrak, Securicor TrakBak, Aeromark, Seatrak No
Other Patrol & Response services Intranet-based RAM & lone worker Full out of hours bureau services for installers
Data Protection Act registered		 Local radio link, check calls, Paknet, lone worker alarms, dual com remote access, out of hours call management Medical Alert, Warden Call, Aged Alarms, Social  
Table 2: Monitoring stations
Location Glasgow Gloucester Greater London Greater London Hampshire Hull
Alarm receiving centre name Pointer Custodian (a division of SMC) Abel Communication and Monitoring Centre Banham’s Alarm Receiving Centre Southern Monitoring Services Sentry Monitoring
Enquiries telephone no 0141 564 2500 0870 606 7277 020 8519 8589 020 7627 1414 0870 242 2220 0870 3661363
Manager Carol MacPherson Steven Betts Michael Courtney M.F. Bowman Lenise Wareham Denis Wheeldon
Manager Sales J.M. Jamieson Colin Walters Lance Savage M.F. Bowman Steve Kimber Lee Holgate
Coverage UK National UK Home Counties UK, Eire National
Constructed and Operated to:
BS5979: 1993 Category 1
BS5979: 1993 Category 2
ISO9002 (BS5750)
LPS1020
Yes
Yes		 BS5979: 1993 Cat 2
Intruder & Fire
Yes
ISO9002
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes – certificate No 001
Yes
Yes
Yes
Yes
Approved by NACOSS NACOSS NACOSS NACOSS, LPC NSI NACOSS
Private wire No Yes Yes No Yes Yes
Dig com Yes Yes Yes Yes Yes Yes
RedCARE Yes Yes Yes Yes Yes No
Alarm verification Yes Audio, visual, sequential, Point ID Audio and visual Yes Yes Visual, audio, sequential
X25 networking packet switching No Yes Yes No Yes Paknet, DualCom
Fire alarms Yes Yes, national Yes Yes Yes Yes
CCTV transmission reception Yes ADPRO, ISDN, ISTN, VCL DVST No Yes Adpro, CM Connect, Hawk, Vanguard
Community care Yes Yes No Yes Yes No
Warden call Yes Yes No No No No
Building management systems Yes Yes Yes No Yes No
Key holding No No No Yes Yes Yes
Guard response No No No Yes Yes Yes
Message handling Yes Yes No Yes Yes No
Paging Yes Yes Yes No Yes No
Contingency planning Yes Yes No No Yes No
Product recall No No No No Yes No
Dual signalling Yes Yes No Yes Yes Yes
Global positioning systems No Yes No No Yes No
Other Normal ARC services Smartpac – electronic remote services, remote dealer access, specialist in remote video response and tracking systems   Dualcom; Winner of Metropolitan Police’s Gold Alarm Performance Award 1999, 2000 & 2001 Electronic remote servicing, remote dealer access, DualCom, RedCARE digital services platform, installation/ service network for corporate clients. Investors in People company, sponsors of the Security Excellence Awards. TCP/IP video & alarm monitoring