Let me explain … | News

Percentage of customers satisfied with after-sales service
	Very satisfied	Satisfied	Neither/nor	Dissatisfied	Very dissatisfied
Ease with which you can report problems	19.8	36.8	14.0	11.5	11.3
Feedback on when work will be undertaken	9.0	22.6	17.0	21.6	21.6
Remedial work being done in the time agreed	8.2	18.4	17.5	20.9	24.7
Standard of remedial work when completed	11.1	34.8	20.0	10.8	10.7
Source: Zurich Insurance

Percentage of customers reporting problems after moving in
Category
Heating/hot water	48.1
External doors	47.4
Water leaks	43.4
Windows	41.4
Seals around bath	40.1
Internal doors	37.6
Walls and/or ceilings	33.4
Kitchen, bedroom and bathroom furniture	28.4
Paths and drives	20.8
Sanitaryware	29.1
Kitchen appliances	28.8
Guttering	21.0
Electrical system	20.9
Garden	18.0
Roof	16.1
Garden fencing	15.3
Drains	13.5
Alarm/security system	13.3
source: Zurich Insurance